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Mon, September 6 2010


Customer Survey

Dear C&M Family Member,

Thank you for choosing C&M Auto Service. We take pride in every aspect of our business. However, only you know if we are truly meeting your needs. Please help us serve you better by taking a few moments to complete this survey regarding your recent service experience. If there is a matter you would like to discuss with us personally, please do not hesitate to contact us directly.

Sincerely,

Chuck Hartogh
C&M Auto Service of Glenview
President & Co-Founder
(847) 724-6311 Ext. 816
chuckh@cmauto.com

Basic Information

* Name:
Calendar
* Date of Service  mm/dd/yyyy

Scheduling & Drop Off

* My appointment was scheduled promptly and to best suit my needs.
Strongly Agree Agree Do Not Agree N/A
* I received a sincere welcome upon arrival.
Strongly Agree Agree Do Not Agree N/A
* My service consultant was friendly and helpful.
Strongly Agree Agree Do Not Agree N/A

Service & Repair Process

* All needed services were clearly explained.
Strongly Agree Agree Do Not Agree N/A
* All needed services were clearly prioritized.
Strongly Agree Agree Do Not Agree N/A
* The cost of services was clearly explained.
Strongly Agree Agree Do Not Agree N/A
* My service consultant took the time to answer all of my questions.
Strongly Agree Agree Do Not Agree N/A

Vehicle Pick Up

* My vehicle was ready when promised.
Strongly Agree Agree Do Not Agree N/A
* The length of time it took to service my vehicle was satisfactory.
Strongly Agree Agree Do Not Agree N/A
* The total cost did not exceed the estimate.
Strongly Agree Agree Do Not Agree N/A
* My vehicle was at least as clean as when I dropped it off.
Strongly Agree Agree Do Not Agree N/A
* My services and repairs were completed properly the first time.
Strongly Agree Agree Do Not Agree N/A

Overall Experience

(10 is Completely Satisfied and 1 is Least Satisfied.)
* How satisfied are you with today's service experience?
10 9 8 7 6 5 4 3 2 1
* How satisfied are you with the value of the services you received today?
10 9 8 7 6 5 4 3 2 1
* How likely are you to return to C&M for future service needs?
10 9 8 7 6 5 4 3 2 1
* How likely are you to provide enthusiastic referrals to C&M?
10 9 8 7 6 5 4 3 2 1
 
Was there anything that we didn't do today or that we should have done better?
What one thing could we do to increase your loyalty to C&M?
What do you love about C&M?
Additional Comments: